How long will it take for me to receive the product?

In order to provide you with this selection we cannot maintain all items in stock.
Please allow 2 - 4 weeks. To ensure our favours contain the freshest confectionary we recommend dispatch the week before the event date.

Is using my credit card to purchase products from the web site safe?

Once you enter your details and press send order, we use secure server software that will encrypt all of your private information such as your name, address, credit card numbers, into bits of code which makes all of your information safe and secure. However, if you still feel uncomfortable making an order on-line, you can place your order by phone.

How will my personal information be used?

Here at Occasions Royale we pride ourselves in having excellent customer service. This is why you can count on us to keep all of your information safe and secure. We use secure server software that will encrypt all of your private information such as your name, address, credit card numbers and all sensitive information into bits of code which makes all of your information safe and secure. Then when you enter the check out process you will normally see a key or padlock at the bottom of your browser which means any and all information you enter will enter the secure server software which then encrypts your information.

What payment options are there?

Payment can be made by credit Card (MasterCard/Visa/Laser) via our on-line secure system or phone. We also accept Cheques in Euros. Orders will not be processed until credit cards details are received or cheques are cleared.

What happens if I change my mind once I receive the product?

If you change your mind: You have the right to return goods (with the exception of items with have been made to order, (e.g. assembled boxes, printed items, etc. and confectionary) without giving a reason, within a seven-day period, known as the cooling off period. If you return goods, as detailed, within 7 days, we will issue a full refund for the price you paid for the item. Please note, we cannot refund the original cost of delivery unless the goods were faulty or we had delivered the goods to you in error. Goods must be received unused, in their original packaging and in a resalable condition. Goods not received back in an acceptable condition may be refused.

We recommend that you use some form of Recorded Delivery when sending returns as we cannot issue a refund for goods that do not reach us. You will be responsible for the cost of returning the goods to us unless the goods were faulty or we had delivered the goods to you in error.

What happens if I receive the product and it is faulty/defective or not what I ordered?

You can always return goods if they are defective. You should inspect the goods as soon as you receive them for defects or damage. We must be notified within 3 working days of any items received defective, damaged or if there is a shortfall in the quantity sent. Simply return the damaged goods using An Posts recorded parcel delivery service and we will issue a replacement if available or if required by the customer a refund. Where goods are damaged or faulty, the cost of returning the goods will be reimbursed to the customer.

How much is postage and packaging?

Allow 4-6 weeks delivery, Standard postage and packing fee of €5.00 will apply to all orders. For orders over a certain weight an additional postage fee will apply, in which case we will contact you directly.

We use An Post (www.anpost.ie) to send all our letters, packets and small parcels (anything up to a postal value of €6.50).
Larger orders are sent with a courier (www.fastways.ie) and are a flat charge of €10.00.
All orders where the P&P charge is €5.50 and over will have to be signed for.

General Points to Note.

Personalised Items - with some products there is a limited amount of space in which to fit the printing, if we feel that the information to be printed will not fit or will fit to tightly we will notify you as early as possible. Please note it is not possible to print accents or fadas.

We accept no liability for goods damaged, delayed or lost in the post.

Occasions Royale monitor prices on a regular basis. We will not be held responsible for pricing errors due to software mal-functions, or human error.

As this is an online store, any contact is generally via email.

The customer e-mail you will receive after placing your order is for confirmation of your order only. Occasions Royale reserves the right to cancel your order.

All goods are subject to availability. In making an order with us you accept these terms and conditions.

All transactions will be carried out in Euros. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers.

This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, Occasions Royale reserves the right to decline orders for bulk purchases.